Privacy Policy

Effective Date: October 28, 2026

Last Updated: October 30, 2026

Hubei Qingzhimu Technology Co., Ltd. (“we,” “us,” or “our”) operates Toowy at https://toowy.shop and is responsible for the personal information described in this Privacy Policy.

This policy explains how we collect, use, disclose, and retain personal information when you visit our website, make a purchase, or contact us.

1. Information We Collect

Depending on your interaction with our store, we collect:

Contact information: your name, email address, and phone number.
Delivery and billing information: addresses and other details needed to process your purchase and arrange delivery.
Purchase information: products, options, quantities, purchase amounts, payment status, and transaction references.
Technical information: IP address, browser type, device information, and website activity recorded through our website and service providers.
Customer service information: messages, photographs, and other details you provide when asking about products, delivery, returns, or refunds.
Privacy preferences: consent choices and communication preferences, where collected.

Payment providers process payment credentials through their own systems. Please do not send complete card numbers, payment account passwords, or security codes to customer support.

2. How We Use Your Information

We use personal information to:

Process purchases and verify payment status.
Arrange shipping and provide delivery updates.
Answer inquiries and provide customer support.
Handle cancellations, returns, refunds, and disputes.
Maintain and secure our website.
Detect and investigate fraud or unauthorized activity.
Maintain business records and meet legal obligations.
Send promotional communications where permitted by law and with consent where required.

You may unsubscribe from promotional emails using the instructions in the message or by contacting support@toowy.shop. Transactional messages about your purchase may still be sent.

3. How We Share Information

We disclose personal information as needed for the purposes described in this policy to the following categories of recipients:

Shopify: We use Shopify to host and operate our storefront. Shopify processes information in connection with providing its platform and related services.

PayPal: When you use PayPal, PayPal processes payment and related information under its own privacy policy. We receive transaction information needed to identify and manage your payment.

Shipping and logistics providers: We share delivery details necessary to transport your purchase, provide tracking, and investigate delivery issues.

Business service providers: Providers supporting website operation, communications, security, and business records may process information needed to perform those services.

Legal and regulatory recipients: We may disclose information where required by law, to respond to lawful requests, address fraud, or establish, exercise, or defend legal claims.

We do not sell personal information for money. Where applicable law defines certain advertising disclosures as a “sale,” “sharing,” or targeted advertising, your rights depend on the processing actually undertaken, and you may contact us to exercise applicable rights.

4. Cookies and Similar Technologies

Our website and service providers use cookies and similar technologies for functions such as shopping cart sessions, security, payment processing, and remembering preferences.

Some technologies are necessary to provide the website or a service you request. Non-essential analytics or advertising technologies, if used, are subject to the consent and opt-out requirements applicable to your location.

Where your consent is required, we will obtain it before using non-essential technologies. You may withdraw consent or change your choices through the cookie controls provided for that purpose, where applicable.

You can also manage or delete cookies through your browser settings. Blocking necessary cookies may affect shopping cart, payment, or other website functions.

For questions about the technologies used on our website or your privacy choices, contact support@toowy.shop.

5. Legal Grounds for Processing

Where applicable law requires a legal basis, we process personal information based on:

Contract performance: to process purchases and provide requested services.
Legal obligations: to maintain required records and respond to lawful requests.
Legitimate interests: to secure our website, prevent fraud, and manage customer support, subject to applicable requirements and your rights.
Consent: for activities requiring your permission, such as certain promotional communications or non-essential cookies.

6. Data Retention

We retain personal information only for as long as needed for the purposes described in this policy.

Purchase and customer support records are generally retained for up to five years after the relevant transaction or last interaction. A different period may apply where required for tax, accounting, legal obligations, fraud investigations, or unresolved disputes.

Information no longer needed is deleted or anonymized, subject to applicable recordkeeping requirements.

7. International Processing

Our company is based in China. Shopify, PayPal, and other service providers may process information in countries outside your place of residence, including China and other locations where they operate.

Where applicable law requires safeguards for international transfers, we will use the legally required safeguards for the relevant transfer. You may contact us for information about safeguards applicable to your personal information.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access personal information we hold about you.
Correct inaccurate information.
Request deletion of personal information.
Obtain a portable copy of certain information.
Restrict or object to certain processing.
Withdraw consent without affecting the lawfulness of earlier processing.
Opt out of processing that qualifies as a sale, sharing, or targeted advertising under applicable law.
Appeal a decision about a privacy request, where applicable.
Complain to a relevant data protection authority.

To submit a request, email support@toowy.shop. Please describe your request and provide enough information for us to locate the relevant records.

We may verify your identity before responding. We will respond within the period required by applicable law. Certain requests may be subject to legal exceptions, including required record retention.

We will not discriminate against you for exercising applicable privacy rights.

9. Children’s Privacy

Our store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

10. Information Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

No internet transmission or storage system is completely secure. If you believe information connected with your purchase has been compromised, contact us promptly.

11. Third-Party Services

Our website may link to third-party services, including payment providers and shipping carriers. Their handling of information is governed by their own privacy policies.

Please review the relevant provider’s privacy information when using its services.

12. Changes to This Policy

We may update this policy to reflect changes in our services, data practices, or legal requirements. The “Last Updated” date identifies the latest revision.

Where required by law, we will provide additional notice or request consent for material changes.

13. Contact Us

Legal Company Name: Hubei Qingzhimu Technology Co., Ltd.

Brand: Cellrol

Website: https://toowy.shop

Privacy and Customer Support Email: support@toowy.shop

Phone: +86 19854853427

Registered Address:

Unit 1 (-148), 3rd Floor, Shop No. 15, Zone 5, Liaoyuan Yuefu, Yongfeng Subdistrict, Hanyang District, Wuhan, Hubei Province, China

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

We aim to acknowledge inquiries within 1–2 business days. Formal privacy requests are handled within applicable legal deadlines.