Return & Refund Policy

Last Updated: October 30, 2026

This policy applies to purchases from Toowy at https://toowy.shop, operated by Hubei Qingzhimu Technology Co., Ltd. It does not limit mandatory consumer rights.

Return Window

You may request a return within 30 calendar days after receiving your order.

For change-of-mind returns, items must be unused, unaltered, and returned with their original accessories, labels, and packaging where reasonably possible. Carefully inspecting an item does not by itself make it ineligible, subject to applicable consumer rights.

Return Exceptions

Personalized or made-to-order items may be excluded from change-of-mind returns if this is clearly disclosed before purchase.

For hygiene reasons, products supplied with a hygiene seal may be ineligible for change-of-mind returns if that seal has been removed or broken, where permitted by law and clearly disclosed before purchase.

These exceptions do not remove your rights concerning defective, incorrect, or misdescribed items.

How to Request a Return

Email support@toowy.shop with your order number or payment reference, the item you wish to return, and your reason. If the item is defective, damaged, or incorrect, include photographs where possible.

We aim to reply within 1–2 business days with return instructions and a return reference. Please contact us before sending your parcel so it can be identified and processed correctly.

Return Address

Returns Department

Hubei Qingzhimu Technology Co., Ltd.

Unit 1 (-148), 3rd Floor, Shop No. 15, Zone 5, Liaoyuan Yuefu, Yongfeng Subdistrict, Hanyang District, Wuhan, Hubei Province, China

This is the company’s registered address and the return destination under this policy. Obtain return instructions before shipping. Return shipping may be international, depending on your location.

Return Shipping Costs

For defective, incorrect, or transit-damaged items, we cover reasonable return shipping costs or provide another suitable resolution. Contact us before purchasing a return label.

For change-of-mind or option-preference returns, you pay the return shipping cost. We recommend a trackable service and keeping proof of postage.

Refunds

After receiving and inspecting the return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days.

For voluntary change-of-mind returns, original shipping fees are generally non-refundable, except where applicable law requires otherwise. If the return results from our error or a defective product, we will refund applicable shipping costs as required.

Exchanges

To request another available option or color, contact us. We may ask you to return the original item and place a new order, subject to availability.

Cancellations

You may request cancellation within 12 hours of placing your order, provided it has not been dispatched. Email us promptly with your order or payment reference.

If dispatch has already occurred, the return procedure applies. Mandatory cancellation rights remain unaffected.

Contact: support@toowy.shop