Shipping Policy

Last Updated: October 30, 2026

This Shipping Policy applies to purchases from Toowy at https://toowy.shop, operated by Hubei Qingzhimu Technology Co., Ltd.

Shipping Destinations

We currently ship to the United States only. Available shipping methods and applicable charges are shown before payment. If your address is not supported by the available shipping service, please contact support@toowy.shop before paying.

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation. Business days are Monday–Friday, excluding public holidays.

Processing time is separate from the estimated transit times below.

Shipping Methods and Charges

Standard Shipping

Estimated transit time after dispatch: 7–15 business days.

Shipping charge: $6.99 USD; free for merchandise subtotals of $59 USD or more after discounts.

Expedited Shipping

Estimated transit time after dispatch: 4–7 business days.

Shipping charge: $14.99 USD.

Express Shipping

Estimated transit time after dispatch: 2–4 business days.

Shipping charge: $24.99 USD.

Service availability depends on your destination. Only the options offered for your purchase are available. Shipping charges payable to us must be disclosed before payment.

Delivery estimates are not guaranteed arrival dates. Customs checks, public holidays, weather, and carrier disruptions may cause delays.

Customs, Duties, and Taxes

Unless expressly stated otherwise, import duties and destination-country charges are not included in our product prices or shipping fees. Customs authorities or carriers may collect these charges from the recipient.

Tracking

When tracking becomes available after dispatch, we will send it to the email address provided with your purchase. Tracking updates may take time to appear in the carrier’s system.

For assistance, email support@toowy.shop with your order number or payment reference.

Delivery Details and Problems

Check your delivery information carefully. Contact us promptly if you need a correction. Changes may not be possible after dispatch.

If your parcel is delayed, missing, damaged, or marked delivered but not received, contact us as soon as possible. Reporting within seven days of the expected delivery date or discovery of the problem helps us investigate; this does not limit any mandatory consumer rights.

We will review the circumstances with you and the carrier and arrange an appropriate resolution, which may include a replacement or refund.

Contact: support@toowy.shop